At M/S Ever Secret Rich Life Products Private Limited (Hereinafter referred as Direct Selling entity), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within 7 days from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling/whatsapp us at +91 9518427469 and email at: info@eversecretshop.com..
The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 7 % of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.

Buyback / Refund Policy:

• • If the product is in Unmarketable** condition and is returned within 7 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given. *Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever.
• • If the product is in Unmarketable** condition and is returned within 7 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given. *Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever.

**Unmarketable products are those which have been opened and its seal broken or outer shrink wrap is opened or torn .

Exchange

If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the Direct Selling entity with the original invoice. In such a case, the Consumer / Direct Seller can exchange the products from the Direct Selling entity within 7 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:

• • Product Return Form
• • Copy of receipt of goods
• • Products in original packing and marketable condition
• • Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
• • In such a case you will have to bear the cost of shipping the product to the entity’s Godown / Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by Direct selling entity, the value of such Product, will be calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer/ Direct Seller by remittance either to the bank account provided by the Consumer/Direct Seller for such refund, or to the payment instrument of the Consumer / Direct Seller from which payment was made. Direct selling entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.
On some Ever Secret Rich Life Website, you can order products or services, make requests and register to receive materials. The types of personal information that may be collected on these pages are name, Direct Seller’s/ Distributors ID number, contact and billing information, transaction and credit card information will not be used, disclosed or shared in any circumstances. In order to tailor our communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.

Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity / franchisee/ pickup Centre the shipping cost of the return provided by the Consumer/Direct Seller for such refund, or to the payment instrument of the Consumer / Direct Seller from which payment was made. Direct selling entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made. Shipping Cost You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount.

Cancellation of transaction / orders

• • Cancellation by Direct selling entity: There may be certain orders that Direct Selling entity is unable to accept and has the right to cancel such order. Direct Selling entity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Direct Seller’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered. Direct Selling entity may also require additional verifications or information before processing any order. If Consumer / Direct Seller's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Direct Seller either to the bank account provided for such reversal, or to the payment instrument from which payment was made. Direct Selling entity shall have the sole discretion to determine the mode of reversal from the above options.
• • Cancellation by the Consumer / Direct Seller: As part of usual business practice, if the Direct selling entity receives a cancellation notice and the order has not been processed, Direct Selling entity may cancel the order and refund the entire amount to Consumer / Direct Seller within a reasonable period of time. Direct Selling entity will not be able to cancel orders that have already been processed and have left the Direct Selling entity / Franchisee or Pickup Centre’s premises the Consumer shall be informed of its right to return the product to the Direct Selling entity by bearing its own shipping costs.
• • Set-off of any benefits availed by Consumer / Direct Seller: In case a Direct Seller has availed any benefit under any marketing or promotional offer provided by the Direct Selling entity in relation to the product for which the order has been canceled by the Consumer / Direct Seller or by the Direct Selling entity, the Direct Seller agrees and authorizes the Direct Selling entity to recover such benefits from the Direct Seller’s incentive/compensation payable or set off the same against any refunds to the Direct Seller. Additional terms and conditions may apply depending on the nature and category of the product. Any such terms should be specified on the website: www.eversecretshop.com. For further inquiries, anyone can contact via email at info@eversecretshop.com or be intimated by the Direct Selling entity at the time of purchase of the product.